What if my order is damaged?

Safeguard your order from any potential shipping mishaps by including Route Protect (package protection) during the checkout process.

With Route Protect, you'll have the convenience of easily reporting any incidents involving a lost, stolen, or damaged package up to 30 days after the date of delivery. Upon filing an issue, it will be promptly reviewed, and you can expect a decision on a replacement or refund within 1-2 business days.

For any concerns regarding defects or suspected manufacturing damage, please don't hesitate to contact us at assist@clothandpaper.com. We're committed to working with you to find a satisfactory resolution.