What are Route's Policies?

Marked As Delivered (Stolen)

• Issues can be approved no earlier than 5 and no later than 15 days from when it was marked delivered
• Orders over $100 USD require a Police Report or In-Person Notarized Statement

Stuck In Transit (Lost)

• Issues can be approved no earlier than 7 days and no later than 30 days from the last update (US), 60 days from order date
• Issues can be approved no earlier than 20 days and no later than 30 days from the last update (International), 60 days from order date

Damaged

• File issues for damaged items with photos of the package and item (required). It must be submitted 5 days after delivery date and no later than 30 days from when it was marked delivered.