Search results for shipping

11 articles found

• International Shipping & Tracking

  International shipments are shipped depending on your selections at checkout, whether that be standard or expedited. If you have chosen standard shipping, we will choose the service that offers the

• How Long Will It Take For My Shop Items To Ship? What are the Free Shipping Thresholds?

  Most orders ship from our offices within 2 business days. During busy periods like holidays, sales, or new product launches, processing may take longer. Please note that processing time is separate

• How do I file a shipping issue for my lost, stolen, or damaged order?

  If you insured your order with Route Protect at checkout, you will receive a confirmation email from Route with a link to file a shipping issue. You can also file a shipping issue on Route’s app or

• When Will I Receive My Intention Subscription Box?

  For subscribers that are already existing and set to renew, boxes begin shipping the second week of the month. Please keep in mind that for the monthly box, our cut-off is the last day of each month

• When Will My Subscription Box + Shop Items Order Ship?

  Shop items purchased within the same order as your first subscription box will be shipping when your first subscription box ships. We have this notice listed during checkout on orders that include a

• What Is Your Return Policy and How Can I Start A Return?

  Returns and exchanges may be initiated through our Returns Portal within 30 days of the purchase date. If you elected for Returns & Package Protection at checkout, there is no cost for your return or

• Can I use Luxe Bux for free product rewards, and is there a minimum order requirement?

  Yes, however there will still be a shipping fee. There is not a minimum order requirement to grab free product rewards if your accumulated points make you eligible. Our rewards catalog will be

• What is Route Protect?

  Adding Route Package Protection to your order at checkout means that your order is protected against being lost, damaged, or stolen. In the unfortunate instance that you experience one of these

• International Returns

  We ask that international customers start the return process as soon as the order is received and it is realized that a return is needed. Returns are accepted at the discretion of Cloth & Paper. For

• How Does The Cutoff Date Work Each Month?

  The cutoff date falls on the last day of each month, or until sell out. It is the last possible day to subscribe and receive that month's subscription box. If the current month's hasn't sold out, you

• What if my order is damaged?

  Safeguard your order from any potential shipping mishaps by including Route Protect (package protection) during the checkout process. With Route Protect, you'll have the convenience of easily